Terms and Conditions
These Terms and Conditions govern the sales of ceramic objects made by Alexandre Chojnacki, sole proprietorship, registered under SIRET number 994 556 298 00010.
1. Seller identity
Alexandre Chojnacki
Sole proprietorship
SIRET: 994 556 298 00010
Email: alex@lepotier.ovh
2. Purpose
These Terms and Conditions define the rights and obligations of the parties in the context of the sale of artisan ceramic objects made by the seller.
Products are offered for sale by direct order, particularly via email contact, social media, or in-person meeting.
3. Products
The products offered are handmade artisan ceramic objects.
Each piece is unique or produced in small batches. Due to their artisan nature, objects may present variations in shape, dimensions, colour or texture. These variations do not constitute defects but are inherent to handcraft work.
Photographs and descriptions are provided for indicative purposes and are not contractual.
4. Order
Every order is preceded by a quote, drawn up by the seller following a discussion with the customer.
The order is considered firm:
- for a piece already available, once the customer accepts the quote and the collection or delivery terms are agreed;
- for a personalised or made-to-order piece, once the customer accepts the quote and pays the deposit set out in article 6.
For custom orders, the seller reserves the right to refuse any request that does not correspond to their artistic universe or technical constraints.
5. Prices
Prices are expressed in euros (€).
The quote states the price, the characteristics of the piece or pieces and, where applicable, shipping costs. It is sent to the customer before the conclusion of the sale and binds the seller for the period it states.
6. Payment methods
Payment can be made by:
- WERO
- Credit card
- PayPal
- Cash (only for hand delivery)
Payment is made in full unless otherwise agreed between the parties.
For custom orders or those requiring specific manufacturing, a deposit is requested before production begins. Paying it makes the order firm, in accordance with article 4, and starts the lead time.
If the customer cancels a personalised order after paying the deposit, the seller retains the deposit up to the value of the work already undertaken and the materials already used; any surplus is returned to the customer.
The deposit is refunded in full where the cancellation results from force majeure, or where the seller is unable to fulfil the order.
The balance is payable upon collection of the product or before shipment.
7. Delivery and collection
Products are delivered:
- either in person,
- or sent by post at the customer's request.
In case of shipment, costs and terms are communicated before order validation.
The seller cannot be held responsible for damage occurring during transport once the parcel has been handed over to the carrier.
8. Lead times
Manufacturing and availability lead times are stated on the quote.
As a guide, an order takes around three months from the starting point defined in article 4: this covers throwing, trimming, drying, bisque firing, glazing and the final firing.
These lead times are indicative and may vary due to the artisan nature of production.
The seller cannot be held responsible for delays related to technical, material or firing constraints.
9. Right of withdrawal
In accordance with article L221-28 of the French Consumer Code, the right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised.
For other non-personalised products, the customer has 14 days from collection to exercise their right of withdrawal.
The product must be returned in perfect condition. Return costs are borne by the customer.
10. Liability
Ceramic products are artisan objects and must be handled with care.
The seller cannot be held responsible for damage resulting from misuse, impact, fall or inappropriate use.
11. Intellectual property
All objects, photographs and content produced by Alexandre Chojnacki remain their exclusive property.
Any reproduction or use without written authorisation is prohibited.
12. Language and governing law
These terms and conditions are written in French. An English translation is provided for information only; in the event of any discrepancy between the two versions, the French version prevails.
These terms are governed by French law.